Review request
We review your request and the most relevant specifications.
Tell us what you need
Share your product specification, application or project request. We will follow up with a suitable next step.
Complete the form
1. How can we help?
3. What happens next?
Align questions
We contact you to verify and align details.
Discuss solution
We present a proposal that fits your project.
4. Frequently asked questions
Before ordering
Can I request a paid sample?
Yes. Samples are available on a paid basis; the customer pays for both the sample and shipping. Share the product you need and the destination so we can confirm the options.
What is the minimum order quantity (MOQ)?
Our standard MOQ is 200 pcs. Small trial orders may be possible; tell us your application and required quantity so we can review this with you.
Do you support OEM/ODM and logo customization?
Yes. We support OEM/ODM and logo customization. Share your technical, packaging, branding and volume requirements so we can align on feasibility and next steps.
How will you handle my privacy information?
Our Privacy Policy explains which inquiry data we process, why we process it, how long we retain it and which rights you have. The Privacy Policy is available from the footer of every page.
Orders, delivery & after-sales
When is my order confirmed?
An order is confirmed only after KUMI provides written acceptance or acceptance by email. An inquiry, quotation or acknowledgement alone is not yet acceptance.
When are price and availability fixed?
Price is set at order confirmation. Until then, price and availability may change; availability and warranty may also vary by product category.
Is prepayment required and when are goods reserved?
Full or partial prepayment may be required. Goods are reserved only after payment, unless otherwise agreed in writing; if payment is not made, KUMI may cancel the order without liability.
Can I cancel a confirmed order?
A confirmed order cannot be cancelled unless KUMI agrees in writing.
What warranty applies?
Warranty is stated in the Sales Order and is normally 3 years. It excludes unauthorized modification, testing or use; incorrect installation; compatibility unless explicitly guaranteed; and physical or electrical damage.
What are the lead time and delivery terms?
Delivery times are estimates and are typically 20 days after confirmation. Risk and title transfer at KUMI premises EXW unless otherwise agreed in writing.